Client Feedback

The Carlton Company, Inc are committed to providing the best in customer service. We offer professional and friendly assistance to our customers for whatever they may need. That is why we are proud of our continued success in satisfying one customer after the other. Don't just take our word for it... read through what our customer have to say, and you'll see why we are the best in the business!

We have been using The Carlton Company Inc for the past 18 years with great success. They provide us our Inhouse Collection Department and Collection Agency service. This works great in keeping our Owners current and happy. Its always important we don't alienate our Owners from the Management Team and Board of Directors. After the inhouse program has run its course, there are only a small percentage of unpaid Owners that we roll over into the Collection Agency program.

The Carlton Company is an integral part of our team here at Lake Tansi Village. The staff is extremely helpful, and our Client Access to our accounts online make it seem as if they are just in the other room. We are so happy with our relationship with The Carlton Company, Inc. and wish all businesses would treat their customers as professionally and respectfully. We always made sure to recommend their service. Thanks again for everything.

Controller - Lake Village Tansi POA

Being a nationwide provider of automobile protection services, we value our clients and the relationship we have with them. The Carlton Company provides a fresh approach in getting the best results on our slow paying and delinquent accounts while maintaining the integrity we have worked hard to establish.

In comparing others we used before, The Carlton Company has been able to create a gap that surpasses our expectations.

Thanks for providing a service we can use that offers more of a professional, diplomatic approach to meeting our needs.

CFO - Lojack Corporation

Customer service is one of the most important aspects of our business, yet at the same time, so is our accounts receivable. Being able to provide our Resort Properties the revenue stream it needs to maintain their development is where The Carlton Company has been a great asset. They are able to get our delinquent Owners paid and complacent. 

Carlton has made it easy to work with by giving us online client access to see all our account information individually and separated by each development. We can even run custom reports based on any field and download it as either a PDF, Excel or Word file. That comes in handy for updating our system or presenting data for our Board Meetings.

We tried many others that tout knowing our receivable, but Carlton really does and it shows in our results. We are glad to have a partner in Carlton because really look out for us too. They are a great addition to our team.

President - Crown Resorts LTD

Our City, like every other, needs to secure each and every revenue source it has to provide the services and infrastructure our residents rely upon. Upholding the law and public roadway safety is a civil and moral responsibility we cannot allow to go unchecked. The Carlton Company has been a big part in securing our fines as a result of our doing our fiduciary responsibility.

The Carlton Company has been able to provide us a little to no cost means of generating this lost revenue for our City. Their ability to locate violator and get them to pay has been quite an invaluable service. They are able to easily exchange information with our departments and the process has been seamless.

City Manager - City Of Huntington

Crown Resorts
Lake Tansi Village